Product Warranty

Beyond the first 30 days, the warranty for any branded product(s) is through its respective manufacturer, not through Intrex.

 

A detailed description of the Intrex Warranty Policy can be found below.  

 

Intrex Warranty Policy
Brand Name Products sold at Intrex have a limited warranty through their respective manufacturers. All warranty issues beyond the first 30 days of purchase are handled directly between the customer and the manufacturer. INTREX offers replacement or exchanges for defective parts during the first 30 days. Exceptions to that are Clearance items and non-Intrex computers (7-day warranty for both), as well as Special Order sales (warranty strictly through manufacturer). For generic (non-brand name) products, in the case customers do not have recourse with the manufacturer, INTREX will handle the warranty for one year from the purchase date. INTREX computer systems & INTREX laptops are also warranted for one year from the purchase date. During this time, INTREX warranties products to be free from defects in material and workmanship under normal use and service. This warranty is contingent upon the proper use of the product in question, and INTREX Inc. does not in any way claim responsibility or can it be held liable for any injuries or damages sustained because of defective product, misuse, or negligence to any person(s) or properties. If the product incurs any physical damage, the warranty will be void. Parts found defective by Intrex within the warranty period will be either repaired or replaced at the sole discretion of Intrex. INTREX PCs/Notebooks also carry a one-year limited hardware labor warranty (Intrex does offer extended warranties on systems, check with our sales staff).