Repair Services

Computer repair is performed in our stores: computer, laptop, notebook repair, upgrades, virus & spyware removal, data transfers, motherboard installations, drive & card installations, OS reloads, insurance damage assessment and much more… if computers are involved, we can service it.


Each Intrex store location includes a service and repair center. Our repair facilities are located in Cary, Chapel Hill, Durham, Greensboro, High Point, Raleigh and Winston Salem.


IMPORTANT: Flat non-hourly fees reflect typical installations or work, with no complications or special circumstances; please be aware that extra charges may apply at an hourly charge.


Need help setting up your printer, checking your email, solving a

Windows problem, or general “how to” help, but do not want to bring in your computer for service?

Intrex Computers is proud to announce our partnership with

First Service Solutions Inc.

Click the link below to schedule your remote tech support session today.

Labor Rates

Simple ‘Express’ Diagnostics or Repair: While you wait quick diagnostics/repair – provided problem qualifies – click banner above for more details $20
Normal Diagnostics: Diagnose a PC or parts to find the problem $50
Simple Malware Removal Simple Virus & Spyware removal. Includes Diagnostics. $99
Complex Malware Removal Difficult Virus & Spyware removal. Includes Diagnostics,  installation of Windows critical updates, and OS re-installation if needed. $159
Hard Drive Cloning: Clone a hard drive to another

Clone, standard drive install, & standard diagnostics combo



Data Backup: Backup/Transfer select files to another hard drive $60
Data Backup to optical: Backup data to CD/DVD, per optical disk (in addition to backup) $15
Data Import and Setup: Specific files, e-mail, favorites, cookies (in addition to backup) $40
Data Recovery: Successful/Failed (non-refundable) $150/$75
Windows Installation/Repair Windows 10 OS -Includes Drivers & Windows Updates

Legacy OS -Includes Drivers & Windows Updates



Update Windows: Download and Install Windows Updates and Service Packs $30
Driver Download & Installation: Per Driver $30
Software Installation: Per application $30
Memory Installation: Includes testing $25
CPU Installation: CPU and/or CPU Fan installation $30
Power Supply Replacement: Case power supply replacement $30
Drive Installation: fee is per drive Floppy, CD-ROM , Hard Drive (No O/S), CD-RW,  DVD-R, DVD-RW $30
Card Installation:  fee is per card Modem/Sound/Video/Network $30
Drive installation in an Enclosure: Includes installation and formatting $20
Drive Disposal 1 Drive Disposal with Low Level Drive Formatting $20
Drive Disposal 2 Drive Disposal with Low Level Formatting & Physical Drive Destruction $30
Motherboard Installation: No extra charge for CPU,
memory, video card that are also being installed
Motherboard replacement (No configuration)
Motherboard replacement, including configuration/setup
PC Assembly: (Hardware only, no software or O/S work) $75
Insurance Damage Assessment, Desktop Can only be performed in-store $90
Insurance Damage Assessment, Laptop or All-in-one Can only be performed in-store $140
In Store Rush Fee: Priority service $50
In Store Desktop Labor Rates: Charged in 20 minute increments $75/hr

Notebook Specific Services

Notebook Simple Assembly: Un-assemble and reassemble a notebook, includes the  diagnostic fee $100
Notebook Complex Assembly:   Includes Motherboard Un-assemble and reassemble a notebook, includes the  diagnostic fee $140
Notebook Solder Work: Soldering of connectors in notebooks $50
Laptop Screen Replacement : Replacing Laptop Screen standard diagnostics & install only $89
In Store Notebook Labor Rates: Charged in 20 minute increments $90/hr